Refund & Cancellation Policy
Last updated: January 1, 2026
At Ognjan Grounds LLC, we want you to be happy with your outdoor space. This Refund & Cancellation Policy explains how cancellations, deposits, warranties, and refunds work for our lawn care, landscaping, and hardscaping services in Louisville, Kentucky.
Because our work involves reserved crew time, special-order materials, and living plants, certain policies apply. Please review them before scheduling a service.
1. Routine Maintenance Services
This section applies to recurring and one-time maintenance such as lawn mowing, trimming, edging, and cleanups.
24-Hour Cancellation Notice
We schedule our crews and routes in advance. To cancel or reschedule a maintenance visit, please give us at least 24 hours’ notice by phone, text, or email.
Cancellations made with less than 24 hours’ notice, or visits we cannot complete because of blocked access or a locked gate, may incur a late cancellation fee. We will always let you know about any fee before it is added to your invoice.
Weather Rescheduling
If we reschedule a visit due to rain, extreme heat, or unsafe conditions, no cancellation fee applies. We will contact you with the next available date.
2. Project Work: Hardscaping, Sod, and Installations
This section applies to larger projects such as paver walkways and patios, sod installation, planting, and bed installations.
Deposits
A deposit is required on project work so that we can order materials and reserve a place on our schedule. The deposit amount and the due date will be stated in your written proposal.
Cancellations Within 72 Hours of the Start Date
Materials for your project are ordered specifically for your job, and many of them, such as pavers, stone, and sod, are cut, delivered, or harvested to order. For that reason, if you cancel within 72 hours of the scheduled start date, you may forfeit your deposit to cover material restocking fees, supplier charges, and the crew time we held for you.
If you cancel more than 72 hours before the start date, we will review the costs we have already incurred for materials and scheduling and refund the remainder of your deposit. If you need to move your start date, please contact us as early as possible and we will do our best to accommodate you.
Weather and Material Delays
Delays caused by weather or supplier shortages are not cancellations by Ognjan Grounds LLC and do not entitle the Client to a refund. We will work with you to reschedule promptly.
3. 30-Day Plant Warranty
We stand behind the plant material we install. Ognjan Grounds LLC offers a 30-day warranty on plant material that we supply and install, subject to the following conditions:
- The warranty applies only if the Client follows the watering and care instructions we provide at installation.
- The warranty period begins on the date the installation is completed.
- If a covered plant dies during the warranty period despite proper care, we will replace the plant itself.
- The warranty does not cover labor for replacement. Labor to remove and replant will be charged at our standard rate.
- The warranty does not cover damage from neglect, overwatering or underwatering, pets, children, vehicles, pests, disease, storms, flooding, drought, freezing temperatures, or plants that were not supplied by us.
Making a Warranty Claim
To make a claim, contact us within the 30-day period with your name, address, and a few photos of the affected plants. We may schedule a visit to evaluate the plant and the conditions.
4. Completed Work and Refunds
Refunds are not provided for lawn care or hardscaping work that has been completed. Once a mowing, trimming, mulching, sod, planting, or paver service has been performed, the labor and materials have been used and cannot be returned.
If you have a concern about the quality of completed work, please contact us within 7 days of completion. We will gladly review the work with you and, where it does not meet the agreed scope, make reasonable corrections at no additional charge to you.
5. Property Damage
We take great care of the properties we work on. If Ognjan Grounds LLC damages your property during service, we will repair or replace the damaged item. We are fully insured, and we will handle the process with you directly.
Please notify us as soon as possible after you notice damage, ideally within 48 hours, and include photos if you can. This policy does not cover damage to unmarked private underground utilities or pre-existing conditions, as described in our Terms & Conditions.
6. How Refunds Are Issued
When a refund or partial deposit return is approved, it will be issued to the original payment method or by the same method used for the deposit. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.
7. Contact Us
To cancel a service, reschedule, or ask about this policy, please contact us:
- Ognjan Grounds LLC — Louisville, Kentucky
- Email: erich@ognjangrounds.com
- Phone: (947) 201-5848